Do you think people in Jack's apartment are scams?

I know a guy named Jack who was forced to move because of mildew issues since his apartment people ordered a construction in his room. However in spite of that his apartment complex refuse to give him another room unless he paid a $300 transferable fee along with his monthly rent (even though the lease only talks about a fee being charged once the renter makes a request to the apartment complex to transfer). His apartment complex a couple months earlier had misdiagnosed the mildew as something else and he only reported it when he noticed a black-greenish substance in his walls. However, his apartment wants to charge him full cost for damage.